Shopping for a scratch & dent appliance is a little different from buying a sealed-box appliance at a big-box store. Here are answers to common questions about shopping with Dent & Deals in Indianapolis.
What does “scratch & dent” mean?
Scratch & dent appliances are appliances offered at a discount because of cosmetic imperfections such as scratches, dents or other exterior blemishes. The amount and location of cosmetic damage can vary from one appliance to another, so review the individual product listing and photos before purchasing.
Do Dent & Deals appliances include a warranty?
Yes. Our appliances include a 1-year warranty. Warranty coverage applies to the appliance; cosmetic scratches and dents that are disclosed as part of the product’s condition are not the reason for the warranty. Contact Dent & Deals if you have a question about the warranty coverage for a specific appliance before purchasing.
Do you deliver appliances?
Yes. Dent & Deals offers local delivery in Indianapolis and surrounding Central Indiana communities. Many nearby addresses qualify for free delivery. Delivery charges for other addresses are based on the delivery zone and are shown when you enter your ZIP code during the cart process.
How much does local delivery cost?
Our current local delivery structure is free delivery in our closest delivery zone, $50 for the extended local delivery zone, and $100 for the regional delivery zone. Enter your ZIP code in the cart to see the delivery charge that applies to your address.
Do you offer refrigerator installation?
Yes. Refrigerator installation can be added for $25 when available for the order. Installation is intended for a standard existing connection and does not include plumbing, electrical, cabinetry or other home modifications.
Can you haul away my old appliance?
Yes. Haul-away can be added for $25 with an eligible appliance delivery. Select the option in the cart when placing your order.
Do you offer financing?
Yes. Financing options are available for qualified buyers. Approval and terms vary. Check the financing option on our website or contact Dent & Deals if you have questions before purchasing.
Are the scratches and dents shown before I buy?
We aim to identify and photograph known cosmetic damage so you can evaluate the actual appliance you are considering. Because scratch & dent inventory can differ even between two units of the same model, review the photos and condition information for the specific item you plan to purchase.
Is the appliance in the photos the actual appliance I am buying?
For scratch & dent inventory, product-specific condition information and photos are especially important. Review the listing for the specific unit and SKU you are purchasing. If you are unsure about a photo or condition detail, contact us before checkout and we can help clarify it.
How often does your inventory change?
Inventory changes frequently and many appliances are individual scratch & dent units. An appliance you see today may not be available later, while new refrigerators, freezers and other home products are added as inventory arrives.
What brands do you carry?
Our inventory changes, so the brands available at any given time vary. Check our current refrigerator and freezer listings for the brands and models available now.
How do I know whether a refrigerator will fit?
Measure the opening width, height and depth before buying, and also measure the delivery path through doors, hallways and other tight areas. Check the dimensions shown on the individual product listing against your measurements. Allow appropriate clearance for doors, hinges, ventilation and connections according to the manufacturer’s requirements.
Can I choose a delivery time?
Available delivery windows are 9 AM–1 PM and 1 PM–6 PM. Sunday delivery is not offered. Saturday delivery is available for an additional $50. Same-day rush delivery may be available for an additional $50 when the order is placed before noon and scheduling permits.
Where does Dent & Deals deliver?
We focus on Indianapolis and nearby Central Indiana communities. Delivery eligibility and cost depend on the destination ZIP code. Enter your ZIP code in the cart for the applicable delivery zone, or contact us if you need help confirming delivery to your address.
Can I contact you before ordering?
Absolutely. Call or text Dent & Deals at (317) 455-5563 or email MyDentDeals@gmail.com with questions about a particular appliance, cosmetic condition, warranty, delivery or financing.